Conceived in 1985, Mercat is a family owned business with a focus on history walks and ghost tours in the heart of Edinburgh. Known for their distinctive and high-quality visitor experiences, the business recognised the Covid pandemic as an opportunity to accelerate a review of their processes. Just 2 months before the first lockdown, they […]
Case Studies
Peachy Mondays: Driving customer experience forward with data
WHO ARE PEACHY MONDAYS? Peachy Mondays is a leading employee feedback platform, helping organisations driving positive change across their teams. Operating globally their client list boasts a diverse range of leading names, including VodafoneZiggo, Brussels Airlines, and BT Pension Scheme (to name a few). Their service is designed to help businesses evolve, without necessarily having […]
Insight Futures & TORCH: driving climate action with data
INSIGHT FUTURES BACKGROUND Insight Futures are a Glasgow based consulting business. Working across multiple sectors, they focus on enabling innovation and strategic change for a wide range of corporate and public sector clients. Their goal is to shape a future where business, society and the environment prosper sustainably. PROJECT INSIGHTS In late 2020, Insight Futures […]
Fostering data innovation though collaboration and skills development
Data Path: The Data Lab in Inverness, the Highlands and Islands The Data Lab is Scotland’s innovation centre for data and artificial intelligence (AI). With hubs in Inverness, Aberdeen, Edinburgh and Glasgow, The Data Lab aims to foster innovation that will help Scotland maximise value from data. The Inverness hub opened in April 2019 and […]
Using Artificial Intelligence to design new logistics solutions
Forming part of the Highland and Islands Enterprise (HIE) led Northern Innovation Hub, the Highland Food and Drink Innovation Network was established in late 2019 with funding from the Inverness and Highland City Region Deal. Aiming to identify the areas where innovation would have the biggest impact on the sector, the Network carried out an […]
Data Distil: How to build a roadmap for an innovative data analytics service
The story behind Dram Communications Dram Communications is an independently owned, corporate communications business based in Scotland. Established in 2008, their experienced team works with clients across the globe and pride themselves on their discretion and social values. A lot of Dram’s work involves developing evidence for clients to engage with policymakers and other influencers. […]
Student data project helps analyse student feedback at University of the Highlands and Islands
Bringing together further and higher education, the University of the Highlands and Islands is one of a new style of integrated regional universities emerging across Europe. A partnership of 13 colleges and research institutions, it serves over 40,000 students across more than 70 learning centres. The problem: The three annual surveys produced a vast quantity […]
Deep learning helps NatureScot protect Scotland’s wildlife
NatureScot is the Scottish Government agency based in Inverness charged with protecting and enhancing the nation’s habitats and species. As a Statutory Consultee, NatureScot regularly provide expert advice on how Scotland’s environment and wildlife may be impacted by proposed developments. The problem: camera traps produce thousands of images, but only a tiny proportion are relevant.The […]
Hotelfone transform their business-support systems with TORCH
THE HOTELFONE BACKGROUND Hotelfone are a market leader in providing bespoke reservation services for Independent Luxury Hotels and Resorts throughout the UK & Europe. They use highly experienced reservation and sales agents to capture the telephone calls and revenue that would otherwise be missed. Despite a number of companies offering a phone support service, Hotelfone is […]
How Trust Housing used Torch to validate and build out their data roadmap
Trust Housing Association are a market leading provider of housing, care and support services. They provide homes to over 3,600 customers across Scotland, from the Highlands and Islands all the way down to the Borders. Trust and TORCH When Trust approached TORCH, their IT & Digital team already had approval on plans to upgrade their […]